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                    Software Cancellation and

                    Refund Policy

                    No Refunds After Delivery

                    Important Notice: All software sales are final once the software product and registration key have been delivered to the customer. Due to the digital nature of our products, refunds cannot be processed after delivery has been completed.

                    Why Digital Content Cannot Be Refunded

                    Unlike physical products, digital software and registration keys cannot be returned, revoked, or "undone" once they have been delivered to you. When you receive your software download and activation key:

                    • The digital content has been permanently transferred to your possession
                    • Registration keys cannot be deactivated or recalled once provided
                    • There is no way to verify that the software has been completely removed from your systems
                    • The license and access rights have been irrevocably granted

                    What Constitutes Delivery

                    Delivery is considered complete when:

                    • Download links have been provided and are accessible
                    • Registration keys or license codes have been sent to your email address
                    • Software installation files have been successfully downloaded
                    • Access credentials have been transmitted

                    Before You Purchase

                    We strongly encourage all customers to:

                    • Review system requirements carefully before purchasing
                    • Take advantage of any free trials or demo versions available
                    • Read product descriptions and feature lists thoroughly
                    • Contact our support team with any pre-purchase questions

                    Exceptions

                    Refunds may only be considered in the following limited circumstances:

                    • Technical issues that prevent software delivery (not installation problems)
                    • Duplicate charges due to processing errors
                    • Fraudulent transactions

                    Contact Us

                    If you believe your situation qualifies for an exception under this policy, please contact our customer service team within 24 hours of your purchase with detailed information about your concern.


                    By completing your purchase, you acknowledge that you have read, understood, and agree to this cancellation policy.

                     

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                    SoftCCTV is your trusted source for security and surveillance solutions.

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                    • Address:
                      System Q Ltd
                      McGregor’s Way
                      Turnoaks Business Park
                      Chesterfield S40 2WB
                      United Kingdom
                    • Call Us: +44 (0) 1246 200 000
                    • Email Us: support@systemq.com