About softCCTV

Ordering your CCTV software and parts on-line is easy, safe and secure using the softCCTV.com website. All our software products are available for download only and our website is the fastest way to place your order to ensure almost immediate delivery of your software purchase. Should you need to contact a Customer Service advisor for any reason, please ...
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Registered Office

SoftCCTV is a trading name for System Q Ltd. Registered Address: Turnoaks Business Park, Chesterfield. S40 2WB.

Contact Us

If you would like to contact us please do so using the forms provided here...
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Delivery

Delivery charges are calculated on an 'order by order' basis depending on the goods in your basket. Delivery is chargeable only on hardware items and will be calculated and added to your basket at checkout depending on the weight and volume of the goods in the basket at that time. Upgraded delivery options for hardware such as timed or weekend deliveries may be available depending on your location and will be offered to you at time of checkout. Where a courier company is used to handle delivery of hardware within your order, we will send you relevant updates by email (or SMS in some instances) to keep you informed of when the delivery may be expected. Software and other download items will be supplied electronically to the email you supply at checkout. Download links for software purchased will be supplied in 1 of 2 ways; either by a download link supplied in an email to the address you have supplied, or by a refreshed browser page this will be indicated on the product page itself. Subject to a breakdown in systems, the link will be supplied within the hour. Paperwork including your Invoice will be issued electronically by email.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

After Sales

Should you require a technician's help after purchase this is available on a Ticket system through our Support zone here. Support is free for 12-months after your date of purchase on production of a serial number. After the initial 12 month period has lapsed, additional support packages can be obtained at a further nominal fee. More information is available on these support packages here. If we should receive a complaint about any part of our service, it will be dealt with promptly, confidentially, and effectively.

Terms

A full copy of our terms of trade can be read here.