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                    SoftCCTV is your trusted source for security and surveillance solutions.

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                    Store Information

                    • Address:
                      System Q Ltd
                      McGregor’s Way
                      Turnoaks Business Park
                      Chesterfield S40 2WB
                      United Kingdom
                    • Call Us: +44 (0) 1246 200 000
                    • Email Us: support@systemq.com

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                    Software Cancellation and Refund Policy


                    No Refunds After Delivery

                    Important Notice: All software sales are final once the software product and registration key have been delivered to the customer. Due to the digital nature of our products, refunds cannot be processed after delivery has been completed.

                    Why Digital Content Cannot Be Refunded

                    Unlike physical products, digital software and registration keys cannot be returned, revoked, or "undone" once they have been delivered to you. When you receive your software download and activation key:

                    • The digital content has been permanently transferred to your possession
                    • Registration keys cannot be deactivated or recalled once provided
                    • There is no way to verify that the software has been completely removed from your systems
                    • The license and access rights have been irrevocably granted

                    What Constitutes Delivery

                    Delivery is considered complete when:

                    • Download links have been provided and are accessible
                    • Registration keys or license codes have been sent to your email address
                    • Software installation files have been successfully downloaded
                    • Access credentials have been transmitted

                    Before You Purchase

                    We strongly encourage all customers to:

                    • Review system requirements carefully before purchasing
                    • Take advantage of any free trials or demo versions available
                    • Read product descriptions and feature lists thoroughly
                    • Contact our support team with any pre-purchase questions

                    Exceptions

                    Refunds may only be considered in the following limited circumstances:

                    • Technical issues that prevent software delivery (not installation problems)
                    • Duplicate charges due to processing errors
                    • Fraudulent transactions

                    Contact Us

                    If you believe your situation qualifies for an exception under this policy, please contact our customer service team within 24 hours of your purchase with detailed information about your concern.


                    By completing your purchase, you acknowledge that you have read, understood, and agree to this cancellation policy.

                     


                    In the unlikely event that an item is not to your liking and you wish to cancel the item or items, this can be done within a 14-day cooling off period. Please open a support ticket here so that we may make any necessary arrangements. All products to be returned to us at the Buyer’s cost & Risk so we suggest using a “Insured & Signed For” courier service and that goods are carefully repackaged in their original packing.

                    Ordering your MP3 files on-line is easy, safe and secure using the VoiceOFF.com website. All our products are available for download only and our website is the fastest way to place your order to ensure almost immediate delivery of your purchase. Should you need to contact a Customer Service advisor for any reason, please use one of the following methods: System Q Ltd, Turnoaks Business Park, Chesterfield, Derbyshire. S40 2WB.UK